http://skilledtests.com/blog/2007/04/22/does-your-customer-smile-when-she-is-confronted-with-an-error-no-why-not/ TO TELL STORIES Tue, 06 Jan 2009 22:47:02 +0000 http://wordpress.org/?v=2.1 http://skilledtests.com/blog/2007/04/22/does-your-customer-smile-when-she-is-confronted-with-an-error-no-why-not/#comment-70 Erkan Yilmaz http://skilledtests.com/blog/2007/04/22/does-your-customer-smile-when-she-is-confronted-with-an-error-no-why-not/#comment-70 [...] What you should know, before you read the article: Why I am writing on this issue ? This goes out to all software vendors: I am a potential customer who is not allowed to use the software and has to search for other ways to achieve his goal. If you want me to use your software in the future, please change some things. E.g. make a basic installer (like the REAL Alternative), so I can still succeed. Well, it is interesting that with free software you can do what the company itself is not able to But if someting does not work then at least give me a proper dialog: in a good translated version. Read also later: “Does your customer smile when (s)he is confronted with an error? No - why not?“ [...] […] What you should know, before you read the article: Why I am writing on this issue ? This goes out to all software vendors: I am a potential customer who is not allowed to use the software and has to search for other ways to achieve his goal. If you want me to use your software in the future, please change some things. E.g. make a basic installer (like the REAL Alternative), so I can still succeed. Well, it is interesting that with free software you can do what the company itself is not able to But if someting does not work then at least give me a proper dialog: in a good translated version. Read also later: “Does your customer smile when (s)he is confronted with an error? No - why not?“ […]

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