deutschIf the original software does not work, try ALWAYS the free alternatives
What you should know, before you read the article:
Why I am writing on this issue ?
This goes out to all software vendors: I am a potential customer who is not allowed to use the software and has to search for other ways to achieve his goal. If you want me to use your software in the future, please change some things. E.g. make a basic installer (like the REAL Alternative), so I can still succeed.
Well, it is interesting that with free software you can do what the company itself is not able to 
But if someting does not work then at least give me a proper dialog: in a good translated version. Read also later: “Does your customer smile when (s)he is confronted with an error? No - why not?“
I just wanted to install the Real Player 10.5 GOLD de to view a rm file. But I can not use it on Longhorn server:
I am told that users with restricted rights are not allowed to use it - and I should contact my sysadmin.
Well, Erkan then thinks: “OK, let me login as admin - who knows perhaps it is because of something weird in UAC.”
Unfortunately when I start the installer as admin, I get the same msg.
So, I assume what they really want to tell me is: that I should not use this software on Longhorn Server.
BTW:
the Freeware Real Alternative 1.52 can install on Longhorn and also plays the rm file
Unfortunately I did not find a public forum where I can look up for similar errors. Also googling did not help much.
Perhaps someone has similar experience with Vista too ? (btw: this site shows me Vista or Longhorn server is not in the supported OS list.)
Let me ask the REAL support about this. (BTW: I want to help also Real with this posting - so other users have not the same problem. Please see this all as positive feedback.)
Actually about the dialog:
1. the first sentence of the message is quite dazzling:
As user with restricted rights in the windows OS you are not allowed to use this program for installing software. (”Als Benutzer mit eingeschränkten Rechten im Windows-Betriebssystem dürfen Sie dieses Programms zur Installation von Software nicht verwenden.”)
Does it appear only for me as bad German ? I would expect such a message: As user with restricted rights in the windows OS you are not allowed to install this program. (”Als Benutzer mit eingeschränkten Rechten im Windows-Betriebssystem dürfen Sie dieses Programm nicht installieren.”)
2. there is a spelling error
My Basic System Information:
Microsoft® Windows® Server™ Code Name “Longhorn” Datacenter
6.0.6001 Service Pack 1, v.126 Build 6001
AMD Athlon Xp 1800+, 1,25 GB RAM
(more info available on request with a msinfo32 file)
Erkan YILMAZ
at
info: this comment was originally written in German and translated by Erkan
to 1. if it is bad German, people can argue about. It remembers me to the initiative of the University of Bochum, that officialese in city letters should be written more consumer-friendly. (just google for ‘Universität Bochum Beamtendeutsch’).
I have recently myself been using the Quicktime alternative. What disturbed me before always was, that each time after starting the tray icon installed in the autostart - and when after one update a windows service was installed, which just had a number as name and which caused for some people some many problems, the change was necessary. It runs now without problems and I am happy.
[Erkan tells:
) and that I will answer them again to have a look on this issue:
Hello Christian, that is true, we can argue about a lot and in the end only people at Real who matter will decide. Thanks for the info about the initiative I will search after this comment.
I just wanted to tell what the Real suport answered today (and keep in mind, that I can not install the software
ticket number 070513-000087:
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If this problem could not be solved to your satisfaction, you can reopen this in the next 4 days again.
We are happy, that we could help you.
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Our support can only help with problems regarding download or installation of already bought games, RealPlayer or with account questions
In the player menu ‘Help’ you will find explained all important functions of the player.
Unfortunately we can not help you more in this case.
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